Community Manager
Job Description
Are you a social media-savvy conversationalist who loves building real connections online? Do you have lightning-fast reflexes when it comes to responding to comments and DMs? Do you understand how to speak in multiple brand voices without skipping a beat? Are you detail-obsessed, proactive, and passionate about sparking meaningful conversations that build loyal communities?
Sound like you? Then let’s keep going…
Our Promise:
Marr Media Group has one promise: Meaningful Growth with Great People. We promise this to both our clients and our team. We are not interested in stagnancy, and we’re not interested in growth at any cost; it must be meaningful and we only want to do it with the best people.
Sound like where you want to go? Then keep on reading…
Our Niche:
We work with product brands to leverage social media and turn content into customers.
Our Values:
At Marr Media Group, each one of us lives and breathes our values…
- We don’t simply wait for direction, we #MakeShitHappen, take initiative and identify new opportunities;
- We are relentlessly dreaming up new ideas to #KeepItCreative and are always looking for different and better ways to surprise, delight and succeed;
- We recognize that we all bring different skills and perspectives to the table, and constantly #CollaborateAndConnect as we know two brains are better than one;
- We know better than to think we know it all, which is why we #StayCurious and always make learning, growing, testing and trying part of the job;
- We #WorkFreely and design our own optimal and flexible schedules to balance the needs of ourselves, our families and our clients; and last but certainly not least
- #WeGiveADamn; we care fiercely about the work we do, the team we work with and our clients’ success.
We hire, fire, review, and recognize our team members based on this set of values so it is imperative that you share these values in order to be a part of our team.
The Role & Relationships:
Our Community Managers serve as the front-line voice for our clients — building relationships, encouraging conversation, and maintaining positive brand experiences across social platforms. You’ll work closely with Account Managers and Social Media Coordinators to ensure that community engagement aligns with brand strategy and tone.
You will be trusted with direct access to client accounts and communications — which means confidentiality, discretion, and professional integrity are non-negotiable.
Responsibilities
Community Engagement & Relationship Management
- Managing inbound and outbound social media communication for 25-40 clients
- Perform proactive, outbound engagement to increase visibility and drive meaningful interactions
- Monitor and respond to comments, DMs, and mentions across all platforms such as Facebook, Instagram, TikTok, and YouTube
- Represent multiple brand voices with confidence, accuracy, and consistency
- Foster inclusive, supportive, and loyal online communities
Collaboration & Communication
- Work closely with Account Managers & Social Media Coordinators to ensure accurate and timely responses
- Escalate customer concerns or questions when necessary
- Attend internal check-ins as needed to stay aligned with campaign goals
Resource & Quality Management
- Build and maintain internal FAQ documents and brand response guides
- Ensure all engagement reflects each client's values, tone, and goals
- Track engagement patterns and flag opportunities for improvement
- Define a process for communication loops between yourself, internal team members and the client
EOS
- Participate in special projects as required (Rocks).
- Attend internal meetings (weekly, quarterly, annually) to contribute to company growth within the EOS system.
Requirements
- Excellent written communication skills with sharp attention to detail
- Experience managing social media engagement or online communities
- Ability to switch seamlessly between different brand tones
- Highly organized, proactive, and solutions-oriented
- Familiarity with Meta Business Suite, TikTok Inbox, YouTube Studio, and similar tools
- Experience with the following tech are assets:
- Experience managing multiple client accounts
- Background in social media strategy or digital marketing
- Agency or freelance community engagement experience
- A creative eye for trends and user behaviour
The Compensation & Perks:
- Hourly Rate: $22-25 per hour
- Full Time: 30-40 hours per week
- 100% Remote-work
- 2 weeks paid vacation
- Dental and extended health benefits
- Technology Expense Account
- Commission pay program for client referrals
- Occasional travel for team and/or client events
- Meaningful growth with great people
Start Date: November 2025
Ready to board the rocketship? 🚀 Then complete our application form to start the process.
Marr Media Group is committed to diversity, equity and inclusion. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs, disbeliefs, or status. We believe that different backgrounds and multiple perspectives make up a great team, and we welcome you!
