Organic Content Hacks for Ecommerce Brands: Natasha Chilcott on the Social Commerce Club

Billy Adam James

June 26, 2024

The word "hacks" in a podcast title usually means a list of tips someone found on a YouTube channel. Episode 563 of the Social Commerce Club is something more useful.

Natasha isn't a list-of-tips person. She's someone who has spent years building content systems for ecommerce brands and watching what actually moves product. The tactical content she shares in this episode comes from that. It's grounded in what works commercially, not what performs on a metrics dashboard.

The episode focuses on organic content for ecommerce brands specifically. That's worth noting because most content strategy advice is written for brands broadly. The ecommerce context is different. The customer is closer to a buying decision. The content has to do more work per piece. Every post that earns attention is competing directly with the option to just go and buy the product from someone else. The margin for vague or uninspiring content is much thinner.

Natasha talks about what she looks for when auditing an ecommerce brand's social presence. Not just reach and engagement numbers. She looks at the connection between what the content is saying and what the product actually solves. Most brands have a gap there. The content is professional. The captions are well-written. The aesthetic is consistent. But the reason to buy isn't clear. A viewer can watch three posts and still not know why this product is better for them than the alternative.

Closing that gap is the work. The episode goes into what that looks like in practice for brands operating on different platforms with different audiences. There's a section on TikTok specifically and what the platform rewards for ecommerce brands right now. The insight on hook structure for product-led content is worth pausing and noting.

There's also a part of the conversation about what "organic" actually means in 2024. The brands that treat organic and paid as separate things are leaving money on the table. The content that works organically is your best signal for what to put budget behind. Natasha talks about how to read those signals before you start spending.

This is a practical episode for anyone running or advising an ecommerce brand with an active social presence. The full episode is below.

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